Anna Cole – Reflecting on 25 years in the field of personal injury
18 November 2024
Reflecting on my 25 years in the field of personal injury, I have witnessed a huge range of cases and situations that underscore the complexities of law, human nature, and resilience. Here are some of my observations about the impact on road traffic accident victims and their families:
- The Emotional Weight of Trauma
Clients come to me during one of the most challenging times in their lives. They’re dealing with physical pain, emotional trauma, and the disruption of their daily life. Witnessing and their struggles requires empathy and resilience. Often, the psychological impact is as deep as the physical injuries, with clients and their families needing extensive support beyond legal guidance.
- Diverse Types of Cases and Injuries
I have acted for clients in a diverse range of cases from car accidents, cases involving pedestrians, fatalities, accidents involving children and even an electric unicyclist. I have also handled claims against the Motor Insurance Bureau. Each claim brings its own set of legal nuances and challenges. Some cases are straightforward, while others involve complex issues, like determining liability or dealing with multiple defendants.
- Long Road to Recovery and Resolution
Catastrophic personal injury cases often take years to settle, especially where significant medical treatment and recovery are required. I know clients struggle with the uncertainty of how long it will take to reach a resolution and of course finding out their final prognosis. Patience and persistence are vital as I work with them through what can feel like an endless process to get them their best outcome and fight for access to private treatment.
- The Challenges of Working with Insurance Companies
I was a Defendant Solicitors over 25 years ago, so I know how important it is for them to advise on reserves and tactics at the outset of a claim. As a Claimant solicitor negotiating with some insurance companies can be one of the most frustrating parts of personal injury work. Some insurers prioritize minimizing payouts rather than fairly compensating clients as for them this is a commercial transaction. I have witnessed the tactics used by some insurance companies or their solicitors to delay or undervalue claims, withhold evidence and make allegations of fundamental dishonesty. I have developed strategies to counter these tactics.
- The Importance of Thorough Investigation and Documentation
Gathering evidence early, such as police reports, medical records, witness statements, and then obtaining expert evidence, is the cornerstone of a successful case. I have been noted by leading Counsel for my attention to detail which strengthens my client’s claim, as I know evidence can make or break a case.
- Witnessing Resilience and Recovery
I have seen my client’s incredible resilience in the face of life-altering injuries. Their determination to recover, to the best of their ability and move forward with a new life is inspiring and reminds me of the real impact my work has.
- The Satisfaction of Achieving Justice
Securing a fair settlement or court verdict brings a sense of closure on the legal process for a client and reinforces the value of my work. Knowing I’ve helped someone rebuild their new life or regain financial stability is incredibly fulfilling.
- Adapting to Legal and Technological Changes
Over the years, I’ve seen changes in the laws, court processes, and even technology that impacts evidence and how cases are handled. It’s vital to keep up to date with new regulations and digital tools, like electronic disclosure, virtual consultations and meetings, changes in medico-legal technology in reports and of course improvements with ground breaking treatment.
- A Growing Emphasis on Client Education and Communication
Clients today are more informed they expect transparency and frequent updates. So, it is vital to keep clients informed, explain the legal processes in plain English, and guide then through the process.
Every case is more than just legal work; it’s a journey of advocacy, resilience, and making a positive impact on my clients’ lives.
This article was written by Redkite Solicitors, Anna Cole. To find out more about Anna and the support that she can provide to you, visit her website profile here: https://www.redkitesolicitors.co.uk/team/anna-cole/
The contents of this article are intended for general information purposes only and shall not be deemed to be, or constitute legal advice. We cannot accept responsibility for any loss as a result of acts or omissions taken in respect of this article.